KAKU RETURNS POLICY
If you are not happy with an item purchased from KAKU you are welcome to return it within 7 days, using a door-to-door or counter-to-counter service with tracking numbers.
Unfortunately, we cannot refund or exchange goods that have been worn or damaged. Please retain your waybill (postage receipt) as proof of return. Without this, we cannot be responsible for any items that fail to reach us.
1. Cancellation Period / Timeframe
If you would like to cancel an order, please contact us within 24 hours of placing your order by calling Sue on 0829220090 and by emailing email@example.com.
If you are not satisfied with your garment, you are welcome to return it within 7 days of delivery at your own cost. We will either exchange it or refund you. Please note that we can only do so if the returned garment is unworn and undamaged.
2. Method of Refund
We will EFT your refund to a bank account of your choice.
3. Damaged / Defective / Incorrect Goods
If any of your garments are damaged, defective or incorrect, please let us know within 7 days of delivery on firstname.lastname@example.org or 0829220090.
We will cover the cost of the courier to return the garment to us. We will also cover the cost of the courier if you choose to exchange the garment. If you would prefer a refund, we will EFT the full amount paid in your original invoice (including courier cost).
4. How to request a return or a refund
Please let us know if you will be returning a garment by sending an email to email@example.com or by calling Sue on 0829220090. Please retain your waybill (postage receipt) as proof of return. Without this, we cannot be responsible for any items that fail to reach us.
5. Shipping & Packing Costs
The Courier Guy Rates apply. Standard rates in South Africa are between R70 – R170, depending on where you live.
Note: We will confirm the courier cost with you before we send your Products.
6. Delivery Policy
We use The Courier Guy to deliver anywhere in South Africa. We aim to send your order within two days of receipt of payment. If for some reason we are unable to do so, we will let you know.
We are not always available to process orders during holidays. We will inform you of our availability when we receive your order.
Our courier company will contact you to schedule delivery. If a person other than you receives the delivery, that person is presumed to be authorised to accept delivery on your behalf
7. Delivery Charge on Returning Goods
Once you have received your order, please check thoroughly against invoice. If an item is either damaged or faulty, please call Sue on 0829220090 or email firstname.lastname@example.org within 7 days of delivery.
8. Products Returned Exceeding the Cancellation Period
No refunds or returns will be entertained if we have not been informed within 7 days of delivery of your order.